Last modified: May 24, 2018 (view archived versions)
At Ambi Labs Limited (“Ambi Labs”), we believe that you should always know what data we collect from you, how we use it, and how to exercise control over this data.
We use this information to:
- Process any transactions you make on our Websites (such as a purchase of an Ambi Climate device),
- Analyze the content and website structure in order to provide useful information to our visitors, and
- Identify visitors who indicate that they wish to receive additional information via email (if they sign up for our mailing list)
International Data Transfers
Our Websites are hosted in Singapore. By accessing our Websites, please note that you are transferring your personal data to Singapore. By providing your personal data, you consent to that transfer. This data may also be accessed from our offices in Hong Kong for troubleshooting and support purposes.
There are risks involved in the transmission and storage of your data in these foreign jurisdictions due to the differences in privacy requirements that exist in those countries. For more details of the privacy regulations, please refer to information about the:
Hong Kong Personal Data (Privacy) Ordinance
Singapore Personal Data Protection Act
EU-U.S. Privacy Shield
Employee Data Access Policy
Only employees with a strict need to access data to provide you with our Services are given access. Examples of such needs include customer support, marketing, accounting and logistics.
Your Data Access / Deletion Rights
At any time, you may request via email to email@example.com :
- Access to download all of your data in a machine readable format
- The deletion of all of your personal data that we hold
- Withdraw consent for the use of your personal data
We will respond within 2 business days to confirm that the above-mentioned requests have been received, and to verify your identity. Once your identity has been verified, we will provide this data with 1 month. If we are unable to provide this data within 1 month, we will email you with a timeline for your request to be completed (maximum of an additional 2 months).
When you access our Website, sign up to receive our mailing list, or make a purchase on our Website, we collect/use the following information from you:
- Purchase Information
Examples of such information include:
- Credit card processing provider. We do not collect or store your credit card information. Our credit card processing service providers (currently Paypal and Stripe) collect and process your credit card information. Please refer to their respective privacy policies for details on how they handle your personal data.
- Logistics providers (Easyship, Aftership, and courier companies)
- Inventory management software (Tradegecko)
- Accounting software (Xero)
- Online Tracking
When you visit our website, you will be asked for permission for us and for third-party analytics and advertising tools to utilize such Cookies. If you choose not to allow us to utilize Cookies, your information will not be tracked on our Website. In addition, you may also wish to consider adjusting your browser settings to reject Cookies or to notify you when Cookies are set.
If you had previously allowed Cookies from our Website, but would now prefer not to allow them, you can adjust these settings through your browser settings.
We make use of third party analytics services to allow us to better understand the popularity of certain content on our website, and to understand the improve the structure and design of our website so as to provide relevant and timely information for our website visitors. Examples of such services include: AdEspresso, Google Analytics, Facebook, Mouseflow, Jetpack for Wordpress and others.
- Mailing List
If you are interested in our Product and Services, or any other content on our website, you may choose to subscribe to our mailing list via the submission form on our Website.
If you choose to subscribe to our mailing list, we may periodically send you information in relation to our Product, Services and promotions. This information may be transmitted through a third-party service (such as Mailchimp, or Intercom), provided we are satisfied with their policies and procedures relating to the handling of personal information.
These communications may also include a custom URL designed to help us measure the effectiveness of our customer communications.
You may opt-out of receiving these communications at any time through the use of the unsubscribe URL embedded in each such communication.
- Contact Us Form
If you contact us via the form on our website, you will be required to submit some personal information such as your name, email address, IP Address and browser information. This information may be transmitted through a third-party service (such as Intercom), provided we are satisfied with their policies and procedures relating to the handling of personal information.
If you choose to leave a comment on our website, you will be required to submit some personal information such as your username, IP Address and author url (if provided). This information may be transmitted through a third-party service (such as Intercom), provided we are satisfied with their policies and procedures relating to the handling of personal information.
Alternatively, you may also choose to validate your identity through a third-party service such as Wordpress, Google, Twitter, or Facebook. These third-party services may collect further personal information about you. Please refer to the privacy policies of these third-party services for details on how they collect, process, and store this personal information.
We do not knowingly collect or maintain information at our Website from those under the age of 13. No part of our website is designed to attract anyone under the age of 13.
- Troubleshooting Information
In order to monitor the status and health of our Website, we automatically collect certain troubleshooting information, such as IP address, browser information, etc.
We do not sell or rent your personal information to any third parties. We do not share your personal information to any third parties unless it is in relation to one of the following:
- To our service providers
In the course of the provision of our Services to you, we may make use of tools and/or services providers to assist us.
- With your consent
We may share personal information with a third party with your consent.
- Sale of Ambi Labs
- For legal reasons
If we believe that we are legally required to share our data with a third party.
Should you have any queries about our privacy policies, please contact us at firstname.lastname@example.org. You may also contact us in writing at:
Ambi Labs Limited
1903 Loon Kee Building
267-275 Des Voeux Road Central