Ambi Climate Web and Marketing Privacy Policy

Last modified: September 17, 2021 (view archived versions)

At Ambi Labs Limited (“Ambi Labs”), we believe that you should always know what data we collect from you, how we use it, and how to exercise control over this data.

This Privacy Policy focuses on information collected: through websites (“Websites”) hosted by Ambi Labs under the ambiclimate.com domain (and associated subdomains), and in relation to our marketing activities. We collect personal information (such as your name, email address, billing and shipping information), and non-personal information (such as aggregated data from our service providers on how users browse our website).

We use this information to:

• Process any transactions you make on our Websites (such as a purchase of an Ambi Climate device),
• Analyze the content and website structure in order to provide useful information to our visitors, and
• Identify visitors who indicate that they wish to receive additional information via email (if they sign up for our mailing list)

Please refer to the separate Ambi Climate Product Privacy Policy for our policies in relation to data collected by the Ambi Climate Product and related services (our “Services”, including our Mobile App, the related Ambi Climate Cloud servers, and connected 3rd Party Integrations).

Consent

By accessing our Websites, and by providing any personal information on our Websites, you consent to our collection, processing and storage of your personal data as outlined in this Privacy Policy.

International Data Transfers

Our Websites are hosted in Singapore. By accessing our Websites, please note that you are transferring your personal data to Singapore. By providing your personal data, you consent to that transfer. This data may also be accessed from our offices in Hong Kong for troubleshooting and support purposes.

In the course of the provision of our Services to you, we also employ 3rd Party services, which may store certain data in other countries including the United States, EU, the Philippines, and other jurisdictions around the world. We have reviewed the privacy policy of our service providers and are satisfied that they have made every effort to secure the privacy of your personal information.

There are risks involved in the transmission and storage of your data in these foreign jurisdictions due to the differences in privacy requirements that exist in those countries. For more details of the privacy regulations, please refer to information about the:

Hong Kong Personal Data (Privacy) Ordinance

Singapore Personal Data Protection Act

EU-U.S. Privacy Shield

Employee Data Access Policy

Only employees with a strict need to access data to provide you with our Services are given access. Examples of such needs include customer support, marketing, accounting and logistics.

Your Data Access / Deletion Rights

At any time, you may request via email to privacy@ambiclimate.com :

• Access to download all of your data in a machine readable format
• The deletion of all of your personal data that we hold
• Withdraw consent for the use of your personal data

We will respond within 2 business days to confirm that the above-mentioned requests have been received, and to verify your identity. Once your identity has been verified, we will provide this data with 1 month. If we are unable to provide this data within 1 month, we will email you with a timeline for your request to be completed (maximum of an additional 2 months).

Data Collected

When you access our Website, sign up to receive our mailing list, or make a purchase on our Website, we collect/use the following information from you:

• Purchase Information
  
  In the course of making an order on the Ambi Climate Websites, we require you to enter some personal information such as your name, email address, billing and shipping address, credit card information, and any further information required to complete the transaction. This information may be transferred to third parties in order for us to successfully complete the transaction and for us to maintain legally required accounting records. We have reviewed the privacy policy of our service providers and are satisfied that they have made every effort to secure the privacy of your personal information.
  
  Examples of such information include:
  
  
• Credit card processing provider. We do not collect or store your credit card information. Our credit card processing service providers (currently Paypal and Stripe) collect and process your credit card information. Please refer to their respective privacy policies for details on how they handle your personal data.
• Webstore provider. Our webstore is hosted through a third party service provider (currently Shopify), and your personal data is stored on their servers. Please refer to their privacy policy for information on how they handle your personal data
• Logistics providers (Easyship, Aftership, and courier companies)
• Inventory management software (Tradegecko)
• Accounting software (Xero)
  
  
• Online Tracking
  
  A cookie is a small data file that is installed by your web browser when you visit our Website. Similar to most other website, we make use of Cookies and other tracking technology including Google Tag Manager to automatically gather and store certain tracking information on our website. This allows us to understand and improve the appeal of the content and structure of our website.
  
  When you visit our website, you will be asked for permission for us and for third-party analytics and advertising tools to utilize such Cookies. If you choose not to allow us to utilize Cookies, your information will not be tracked on our Website. In addition, you may also wish to consider adjusting your browser settings to reject Cookies or to notify you when Cookies are set.
  
  If you had previously allowed Cookies from our Website, but would now prefer not to allow them, you can adjust these settings through your browser settings.

• Analytics
  
  We make use of third party analytics services to allow us to better understand the popularity of certain content on our website, and to understand the improve the structure and design of our website so as to provide relevant and timely information for our website visitors. Examples of such services include: AdEspresso, Google Analytics, Facebook, Mouseflow, Jetpack for Wordpress and others.

• Advertising
  
  We also allow third-party advertising services to use cookies and other technologies to collect information to identify consumers who may find our Product and Services interesting. Examples of such services include advertising services by third-party advertising platforms, such as Google Adwords Conversion Tracking Cookie and Facebook Advertising Conversion Tracking and Retargeting Pixels, which allow us to make advertising messages more relevant to you and your interests. One feature that we make use of is “retargeting”; a process by which a cookie is placed on your browser when you visit our Website so that the third-party advertising network can identify you and serve you advertisements based on your browsing activity.
  
  
• Mailing List
  
  If you are interested in our Product and Services, or any other content on our website, you may choose to subscribe to our mailing list via the submission form on our Website.
  On this form, you will be required to submit your name, email address. Information such as IP address, country and preferred language will be collected automatically. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.
  
  If you choose to subscribe to our mailing list, we may periodically send you information in relation to our Product, Services and promotions. This information may be transmitted through a third-party service (such as Mailchimp, or Intercom), provided we are satisfied with their policies and procedures relating to the handling of personal information.
  
  These communications may also include a custom URL designed to help us measure the effectiveness of our customer communications.
  
  You may opt-out of receiving these communications at any time through the use of the unsubscribe URL embedded in each such communication.

• Contact Us Form
  
  If you contact us via the form on our website, you will be required to submit some personal information such as your name, email address, IP Address and browser information. This information may be transmitted through a third-party service (such as Intercom), provided we are satisfied with their policies and procedures relating to the handling of personal information.
  
  
• Comments
  
  If you choose to leave a comment on our website, you will be required to submit some personal information such as your username, IP Address and author url (if provided). This information may be transmitted through a third-party service (such as Intercom), provided we are satisfied with their policies and procedures relating to the handling of personal information.
  
  Alternatively, you may also choose to validate your identity through a third-party service such as Wordpress, Google, Twitter, or Facebook. These third-party services may collect further personal information about you. Please refer to the privacy policies of these third-party services for details on how they collect, process, and store this personal information.
  
  
• Minors
  
  We do not knowingly collect or maintain information at our Website from those under the age of 13. No part of our website is designed to attract anyone under the age of 13.
  
  
• Troubleshooting Information
  
  In order to monitor the status and health of our Website, we automatically collect certain troubleshooting information, such as IP address, browser information, etc.
  
  

Third Parties

We do not sell or rent your personal information to any third parties. We do not share your personal information to any third parties unless it is in relation to one of the following:

• To our service providers
  
  In the course of the provision of our Services to you, we may make use of tools and/or services providers to assist us.

• With your consent
  
  We may share personal information with a third party with your consent.
  
  
• Sale of Ambi Labs
  
  In the event that Ambi Labs is acquired in part or in full by a third party, the data we hold may be part of the assets that are sold or transferred. As part of the transaction, we will require the purchaser to protect your data under comparable terms to our Privacy Policy that is in force at that time.
  
  
• For legal reasons
  
  If we believe that we are legally required to share our data with a third party.

Update of Privacy Policy

Please note that this Privacy Policy may be periodically updated. Please refer to our website for the latest Privacy Policy that is in force.

Contact Information

Should you have any queries about our privacy policies, please contact us at privacy@ambiclimate.com. You may also contact us in writing at: